Instrument Service

Expert Instrument Service, Backed by Decades of Precision

Get Your Instrument Up and Running Fast

Get Your Instrument Up and Running Fast

From installation to long-term support, our instrument service offerings are designed to meet your needs today while preparing you for tomorrow.

With a team of scientific, application, and automation specialists, Gilson gives you:

  • Certified, factory-trained service engineers
  • Application-specific guidance and troubleshooting
  • Flexible coverage plans to support your evolving lab
  • A partner committed to your success

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Installation & Startup Training

Every Gilson system includes professional on-site installation by a factory-trained engineer to ensure proper setup and functionality from day one. Basic user training is also included, so your team can get up and running with confidence.

  • On-site instrument installation
  • System verification and setup
  • Introductory user training
  • Optional IQ/OQ documentation for compliance needs

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Installation & Startup Training
Preventative Maintenance

Preventative Maintenance

Stay ahead of downtime with regular preventative maintenance that ensures your systems operate with maximum reliability and accuracy. Choose from flexible service options that match your lab’s schedule and budget.

  • On-Demand: Book maintenance only when you need it
  • Contracts Available: Scheduled service without added labor or travel fees
  • Includes inspection, calibration, cleaning, and wear part replacement

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Service Contracts & Extended Warranty

Plan for the long run with Gilson’s service contracts, which offer comprehensive support with cost certainty. Each contract includes preventative maintenance and can extend your instrument’s warranty for up to 5 years.

  • Coverage for parts and labor on mechanical and electrical failures
  • Annual or multi-year plans
  • Priority access to service support

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Service Contracts & Extended Warranty
Robot Relocation Services

Robot Relocation Services

Need to relocate your Gilson system? Our relocation services make sure your instruments are moved, reinstalled, and recalibrated with the same care you put into your research.

  • Full deinstallation, transport prep, and reinstallation
  • Post-move calibration and operational checks
  • Optional protocol revalidation available

SCHEDULE RELOCATION SERVICES